As personal and business debt continues to mount, opportunities for professionally trained and certified collection agents continues to rise.
What’s in the course
Our online training will prepare the agent for a professional role in the recovery industry from the very basics of telephone collections activity to field recovery services.
- Understanding the role of a telephone collections agent
- Distinguishing-understanding the laws that apply including FDCPA-HIPAA
- Technological methods of skip tracing-collections
- Forms of collections/recovery
- Field investigations
- Physical collections/recovery/repossession
- Establishing a collection agency
Typical Tasks
Specific tasks typically required of a Collections Agent includes calling debtors to secure payments that are behind on commercial accounts, credit cards, medical bills, loans and other secured and unsecured debt as well setting up payment arrangements, skip-tracing and preparing documents to pursue the debtor through civil litigation.
Potential Positions
Collection and recovery agents are used widely in first and third party collection agencies as well as law firms.
Employment Outlook
The collection specialist and recovery agent positions have always experienced large growth especially during periods when our economy experiences a slowdown or financial lows.
Online study
Prerequisite: None
Program Length: As few as 6 Months
This course is available on campus, online,
or at your business or school.
Payment options available